Frequently Asked Questions (FAQ)
Q - How do I register? And tell me more about the drawing!
A - To register, simply click on "Register" at the top right corner of the Home Page. Fill in a user name, password, and email address. Choose a security question and answer (to be used only if you forget your password), click "continue", and you are registered. When you register, you are automatically entered into the next drawing for a free gift. We will even include shipping! Drawings occur on or about the first day of every month. To be eligible for future drawings, simply log in to the site, and you are automatically entered for the next drawing. In other words, visit once a month to be entered into every drawing! (Only those currently registered on the date of the drawing are eligible; odds of winning depend on number of registered clients who visit each month. Each client is only eligible to win once per calender year. Rules subject to change.)
Q - Why won't the website "remember me", even when I tell it to when I log on?
A - For security reasons, the site will only remember you for a limited time. After you leave the site, if you do not return within about 20 minutes, you will no longer be automatically logged in.
Q - How do I create a custom basket?
A - We've created several types of baskets for a variety of occasions. Once you've found the basic basket, you'll be able to choose which items go in based upon pull down selections in your web browser. The first item will be the default if you don't change it, but a list of alternates is ready for you to choose from. If there's only one thing in a list, then you can't change it today, but we are continually updating the site so it could change in the future. At the end, please don't forget to select a color scheme that suits you best. If you don't, we'll pick what we think looks best, but if the basket is for someone with a special color in mind we need you to tell us! Also, don't forget to put a special message at the end. We include that message with the basket, and it is also your way of telling them who it came from!
Q - How do you calculate shipping and handling charges?
A - Our system is linked directly with our shippers' systems (UPS and USPS), and the shipping is automatically calculated based upon the address to which the basket is being shipped, plus a small handling fee to cover the cost of the shipping materials. We do not automatically add handling charges to the cost of each basket, since many of our items are sold locally.
Q - The baskets I'm ordering are for gifts, and I need them shipped to different locations! How can I do that?
A - Since the shipping charge is determined by the shipper, the only way for our system to handle multiple shipping locations is for you to place a separate order for each location. The shipper systems (UPS and USPS) can have issues with calculating the correct cost for multiple packages to the same address, so feel free to contact us at 770-516-5627 or at sales@mommyminutes.net for assistance.
Q - What is a "Holiday Basket"? Can I have a Christmas gift shipped at a specified time?
A - If you are giving a basket as a Christmas gift, we can make sure it looks like a Christmas gift, with special holiday wrapping for some of the chocolates and a holiday color scheme, like red and green. Just let us know in the "Special Instructions" that it is a Christmas gift. Also, you can place an order now for Christmas, and we will ship it based upon your request in the "Special Instructions" for it to arrive at a specific day (to the best of our ability). The advantage to this is that we can make absolutely certain that we have all of your items in stock during this busy season.
Q - Do you do local deliveries? How do I arrange for a local pickup?
A - At this time, we are not offering local deliveries (that is, taking the basket to a recipient). We plan to do this in the near future, as soon as we develop a system that will be satisfactory to our clients. As for a local pickup (to you, the purchaser), you should contact us at sales@mommyminutes.net or call us at 770-516-5627 before placing your order so we can make arrangements. (We are located in Cherokee County, Georgia.)
Q - Do you do local shows so I can see your products in person?
A - Yes! See our home page for show information.
Q - I forgot to select the color (or other attribute) of something in my basket! What will happen with my order?
A - Some items will have a default selection that will be 'neutral' that we'll use on the order, such as a gender neutral item instead of something for a boy or girl. Some things will either be left blank (like special messages), and some things we'll use the best choices possible (like the color of ribbon will match other items). If you meant to make a choice and forgot to do it then please contact us as soon as possible so we can correct your order. If we can't finish your order without you making a different selection, we will contact you to get your response. In all cases, we'll do our best to make your gift fit your needs in the best way possible.
Q - How do you handle out of stock items?
A - While we endeavor to avoid out of stock items, it will occasionally happen, and in that case, we will substitute a similar item.
Q - What is your chocolate policy for the warmer months?
A - As the weather gets warmer, chocolate is more likely to melt during shipping. From May to October, shipments with chocolate need to be sent two-day or next day shipping. To avoid a situation where the chocolate would be in transit over the weekend, two-day shipments will only be sent Monday through Wednesday, and next day shipments will only be sent Monday through Thursday. When ordering a basket with chocolate, simply select one of the appropriate shipping methods. We will include a cold pack at no extra charge. If you do not want to pay for the extra shipping, simply choose your preferred method, and we will substitute a similarly priced item for the chocolate. Chocolate will also be available for local pickup baskets.
Q - Can you tell me more about your chocolates?
A - Our primary chocolate supplier is Seattle Chocolates. They use the finest European chocolate to create a wide variety of delicious treats. Our baskets come with bite-sized truffles and/or bars. The chocolate facory does use nuts, so please keep food allergies in mind when ordering from us. We also use some Ghirardelli chocolates. We are currently looking for a supplier for affordable gourmet sugar-free chocolate - if you have any recommendations, let us know!
Q - Your baskets look great, but most of them have chocolate and I need to give a gift to a diabetic. What are my options?
A - We now offer sugar free chocolate! Just let us know as a special request and we will gladly make the substitution. If you would rather not have any chocolate, contact us at sales@mommyminutes.net, and we will offer you other options based on the basket you have selected.
Q - I see a number of different items that I like, but they are all in different baskets. Is there a way for me to build my own basket?
A - As of now, there is no way on the site to pick and choose each item from our total inventory. However, if you wish to have us truly custom craft a basket for you, contact us at sales@mommyminutes.net. You can tell us what you want, and we will be glad to quote a price for you. This option is only available for premium baskets of at least $40.
Q - I want to buy one of your baby baskets, but the parents are keeping the gender of the baby a surprise. Help!
A - No problem! Just go to the Custom Baby Baskets. You will see selections for each item in the basket, and there is a gender-neutral option for each one. For example, we have blankets that would work for a boy or a girl, and instead of the gender-specific hard candy, you can pick another food item. We will know based on your gender selection (surprise, girl, or boy) how best to make the basket.
Q - How does your 100% Satisfaction Guarantee work? Can I get more details about your return policy?
A - Because customer service is of the utmost importance, we offer you a 100% Satisfaction Guarantee on all purchases - for any reason! If you're not happy with your purchase, simply contact us for return information and to let us know why you want to return it, send the product back to us and we'll happily refund your money! We will give all the neccesary details when you contact us. It is the responsibility of the customer to ensure that the correct address is supplied for the recipient. No PO Boxes, please.
Note: Refunds are done for the purchase price of the gifts returned plus any appropriate tax. Shipping costs are only refundable for merchandise damaged during shipping and return shipping is the responsibility of the customer. Refund will be given after the returns are received. Some exceptions may be applied based upon exceptional circumstances.
Q - What kind of orders might be considered unusual? What would happen to my order if it is unusual?
A - Mommy Minutes is about custom gift creations, but we are also focused more on quality over quantity. We don't carry large quantities of our items and therefore a very large order could deplete our inventory and be considered unusual. If there are reasons that we can't process your order to completion, we will notify you and try to resolve the problem. If there isn't a good way to make it work, we may end up needing to cancel your order and refund any payment you've sent. We'll do our best to satisfy every order, but please understand if we can't fulfill some of the more unusual requests.
Q - What forms of payment do you accept?
A - You can pay by e-check or credit card through PayPal, or you can mail us a check or money order. An electronic payment will ensure the quickest processing time, and Paypal does not require the creation of an account to pay via credit card. Orders paid for by credit card are processed within 1 - 2 business days. Any other payment will delay shipping, since we have to wait to receive your payment. Once your payment clears, we will ship the order as soon as possible, but please be aware that this process can take up to 10 days. Returned checks are subject to a $30 fee.
Q - Why do I have to go to the PayPal site to use a credit card?
A - Our site doesn't accept or store any of our customer's financial information to help protect against theft of important data or identity theft. The Paypal site uses SSL to securely accept your payment and is protected against malicious attacks so that your information will be kept safe. While it may not be as convenient as accepting your payment information directly at our site, our most important consideration is protecting our customers.